Senior Director of Business Operations, Experiential Events

Jobgether · Remote, United States

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director of Business Operations, Experiential Events based in the United States.

Lead operational excellence at a growing experiential marketing and events agency creating immersive brand experiences for global clients. As Senior Director of Business Operations, you will shape how the organization operates, building scalable systems that support consistent project delivery, profitability, and long-term growth. You will oversee the full project lifecycle, from initial proposals and resource planning to execution, financial tracking, and close-out. Working through team leads and program managers, you will establish clear processes, performance standards, and accountability across a distributed team. You will also equip leadership with real-time insights into capacity, project health, margins, and operational risks. This is a hands-on executive opportunity for an experienced operations leader who can turn processes into practical systems that teams consistently follow.
\Design, implement, and continuously improve standard operating procedures, workflows, and operating rhythms across the full client and project lifecycle, from intake and requests for proposals (RFPs) through delivery and close-out.
Project Delivery Oversight:

Establish consistent project setup, scoping, staffing, execution, and close-out practices. Ensure projects meet deadlines, maintain clear client communication, and achieve their financial targets.
Resource Planning and Capacity Management:

Own hours forecasting and capacity planning across proposal, project, and support teams. Profitability and Margin Management:

Oversee project budgets, labor hours, costs, and margins. Ensure change orders are properly priced and approved before additional work begins, monitor profitability in real time, and use performance insights to improve pricing and planning.
Performance Metrics and Reporting:

Develop dashboards, KPIs, and reporting systems that provide leadership with real-time visibility into project health, hours consumed, profitability, resource capacity, and operational risks. Coach and develop team leads and program managers through clear expectations, individual scorecards, and regular performance discussions. Strengthen their ability to manage their teams, take ownership, and proactively propose solutions.
Scalable Business Operations:

Continuous Improvement:

Evaluate operational performance, identify inefficiencies and margin risks, and translate lessons learned into better processes, stronger planning, and more reliable project outcomes.
The ideal candidate is an experienced operations leader who combines strategic thinking with hands-on execution and a proven ability to build systems that teams actually adopt. You should be comfortable managing complex client-service operations, developing leaders, and holding teams accountable for measurable results. Experience:

8–10 or more years of operations leadership experience in a deadline-driven, client-service environment, ideally within an agency, production, experiential marketing, events, or a similar industry.
Project and Financial Management:

Strong expertise in capacity planning, resource allocation, hours forecasting, project budgeting, profitability management, and margin optimization.
Performance Measurement:

Experience developing KPIs, dashboards, and scorecards that measure operational efficiency, financial performance, delivery quality, and business growth.
People Leadership:

Proven ability to develop managers into effective leaders, establish clear expectations, coach performance, and lead through others rather than personally carrying the work.
Confidence addressing performance gaps directly, maintaining consistent standards, escalating issues when needed, and ensuring teams follow established processes.
Distributed Team Management:

Ability to establish alignment, consistency, and accountability across geographically distributed teams.
Operating System Experience:

Familiarity with a formal operating framework such as EOS, including meeting cadences, scorecards, and accountability structures, is a plus.
Work Schedule:

Ability to operate primarily on Eastern Time and travel occasionally as business needs require.
Performance bonuses:

Additional compensation based on performance.
Health insurance:

Healthcare coverage as part of the benefits package.
Dental and life insurance:

Coverage to support employee well-being and financial protection.
Retirement plan:

401(k) with a company contribution.
Paid time off:

Paid vacation, sick days, and company holidays.
Remote work:

Work remotely from anywhere in the United States.
Shape the operating model and help build the systems needed for the next phase of business growth.
Flexible work environment:

Remote work with a schedule primarily aligned with Eastern Time and occasional travel as required.
\We use an

AI-powered matching process

to ensure your application is reviewed quickly, objectively, and fairly against the roles core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.
Data Privacy Notice:

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR).