Customer service representative
BIG Language Solutions · Noida, India
Job Description
Job Title: Customer Service Representative
Department: Customer Support
Location: Noida, Uttar Pradesh, India.
Job Type: Full-time
Shift: US Shift (5:30pm - 2:30am)
Job Summary:
We are looking for highly skilled Customer Service Executives with proven experience in Healthcare International
BPO environments, specifically handling U. S.-based customers. The ideal candidate must possess
excellent English communication skills and a strong customer-centric mindset to deliver high-quality
service in line with client expectations.
Key Responsibilities: Handle inbound and/or outbound customer interactions for U. S. Healthcare-based clients via voice. Deliver exceptional customer service by resolving queries, complaints, and requests efficiently. Adhere to defined process guidelines, quality standards, and SLAs. Maintain accurate documentation and records of customer interactions. Demonstrate professionalism, empathy, and effective problem-solving skills during customer
interactions.
Work collaboratively with internal teams to ensure seamless service delivery.Mandatory Requirements:
Prior experience in Customer Service within an International Call Centre / BPO environment. Hands-on experience handling International BPO processes, preferably U. S. customers. Excellent English communication skills (verbal and written) this is a critical requirement as perclient expectations.
Strong listening skills, clear articulation, and a neutral or acceptable international accent. Ability to handle customer interactions confidently and professionally.Preferred Skills: Familiarity with U. S. customer service standards and cultural nuances. Experience working in voice-based international processes. Ability to work in rotational shifts, including night shifts if required
Details
| Company | BIG Language Solutions |
| Location | Noida, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |