Atlassian IT Support Tech Lead

About Valiantys Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com. Job Summary As an Atlassian IT Support Team Lead , you will be a key technical authority within our Managed Services organization, combining hands‑on client delivery with technical leadership, innovation, and service development. You will report to the Managed Services Manager. You will work with strategic enterprise clients, helping them get the most from their Atlassian Cloud environment. This is not a traditional reactive support role: we expect you to anticipate needs, identify improvement opportunities, challenge existing ways of working, and proactively bring new ideas and solutions to our clients. Alongside client‑facing activities, you will help define the technical direction of the Managed Services team, explore emerging Atlassian Cloud capabilities, and turn new technologies and ideas into scalable services that can be deployed across our client portfolio. The role is preferably based in Germany and/or requires fluency in both German and English , as you will work closely with one of our enterprise clients, for whom German fluency is essential, as well as with our international teams. What You’ll Be Working On Deliver Technical Excellence Act as a senior technical expert for complex enterprise Atlassian Cloud environments. Proactively identify risks, recurring issues, and opportunities to improve platform stability, scalability, and adoption. Provide hands‑on support on complex client needs while driving sustainable, long‑term solutions. Shape