Customer Experience Manager

Angara Ecommerce Pvt. Ltd. · India

Angara E-Commerce Private Limited is a luxury jewelry e-commerce company founded in the year 2007. It is a subsidiary of the American company, Angara Inc., which is headquartered in Los Angeles, California. Over the last few years, Angara has grown exponentially, establishing itself as a global leader in handcrafted colored gemstone as well as diamond jewelry. Our luxury jewelry is shipped to more than 65 countries worldwide, and has a presence in the United States of America, Bangkok, Australia, Canada, and the United Kingdom. In India, our offices are located in Jaipur and Noida.

Angara was ranked the No.1 Online Jeweler in the US in 2020 by the leading American magazine, Newsweek. We were also recognized by Newsweek as 5 Year Champion on being voted among the best online jewelers in its list of “Best Online Shops” for five years in a row. That’s not all. Our ground-breaking innovation, ‘Create with Angara,’ earned us the Business Intelligence Group’s 2024 BIG Innovation Award as well as the #10 spot in Retail on Fast Company’s Most Innovative Companies 2024 list. In addition to this, we secured the prestigious Bizrate Insights Circle of Excellence Award for two consecutive years as well as the Business Intelligence Excellence in Customer Service Award 2023. Better Business Bureau has rated Angara A+ for excellence in service and our Trust Pilot rating stands at 4.5 out of 5.

Ideal Candidate We are looking for:

Must-Have Skills & Qualities

• 8+ years of experience in complete CX process.
• At least 3+ years of experience leading a D2C/ B2C/ Ecommerce / Jewelry brand.
• Proven experience managing inbound/outbound calls, escalation, sale & order process
• Expertise in industry software.
• Strong leadership, communication, and organizational skills.
• Ability to work under pressure, juggle multiple projects, and deliver high-quality work on time.

Think you're the right fit?

If your profile aligns with the above job description, please email your updated CV - nirpesh.jindal@angara.com