Sr Support Engineer - enterprise application /SaaS production- Support

Overview: Blue Yonder is currently seeking Support Engineer who will support the BY Network platform within the Blue Yonder ecosystem. BYN operates as a multi-enterprise, real-time digital supply chain network that enables collaboration across suppliers, carriers, manufacturers, distributors, and customers. This role is responsible for ensuring operational stability, SLA adherence, structured incident management, and governance across a multi-party supply chain environment. Scope: Deliver flawless application support to BY customers by resolving complex solution issues. Drive resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and