Information Technology Infrastructure Specialist

We are seeking an IT Infrastructure Executive for a leading Book Publisher. Job Profile: Take independent responsibility for the company’s IT infrastructure. Support day-to-day users while also handling system administration, networking, backups and infrastructure. Personally attend and close technical calls—set up computers, install software, configure Outlook, troubleshoot printers/laptops, resolve network issues and support users. IT Support / System Administration / Network Administration Windows Server, Active Directory, domain users, permissions and shared folders. Microsoft 365 / Outlook administration and user onboarding/offboarding. LAN/WAN, switches, routers, Wi-Fi, IP/DHCP/DNS and basic firewall troubleshooting. Backup monitoring, checking failures/logs and practical data restoration experience. Desktop/laptop setup and troubleshooting, Windows/software installation, printers/scanners and basic hardware replacement. IT asset management, licenses, warranties/AMC and vendor coordination. Ability to troubleshoot independently before escalating to a vendor. IT Infrastructure Executive Requirements: Any Graduate with a specialised IT Certification / Degree 4–7 years of hands-on IT Support / System Administration / Network Administration experience Hands-on, practical and comfortable doing ground-level IT work. Calm with demanding users; service-oriented and confident without being rigid. Takes ownership of an issue through closure and follows up proactively. Good documentation habits and willingness to learn. Interested in growing into broader System Administrator / IT Infrastructure responsibility.