Customer Support Engineer

CUSTOMER SUPPORT ENGINEER I & IISupport the Tools That Power the World

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide.
ABOUT KSECKokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.
We are committed to technical excellence, professional growth, and diversity in the workplace.
At Kokusai Semiconductor Equipment Corporation (KSEC), this role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments.
WHAT THIS ROLE IS DESIGNED FOR AND WHAT WE ARE LOOKING FORA.S. or B.S. Mechanical, Electrical, Mechatronics, or related engineering graduatesEarly-career engineers (0–3 years’ experience)Technically curious individuals who enjoy troubleshooting and customer interactionEngineers who want structured learning and real-world impactYou don’t need years of semiconductor experience. You do need strong fundamentals, mechanical aptitude, and a willingness to learn.Basic understanding of electrical systems and troubleshooting fundamentalsProfessional communication skillsFlexibility for travel (as needed) and schedule adjustments
WHAT YOU’LL DOPerform preventive maintenance on advanced semiconductor equipmentAssist in troubleshooting and corrective maintenance activitiesFollow KSEC and customer safety protocols at all timesSupport equipment installation or removal as requiredComplete documentation and administrative reporting accuratelyProvide feedback to technical support and engineering teamsMaintain professional, customer-facing behavior
YOUR DEVELOPMENT PATHPhase 1 – Structured Training: classroom instructionand on-the-job training (OJT) including:Safety protocols and cleanroom fundamentalsPreventive maintenance (PM) and corrective maintenance (CM) fundamentalsBasic system diagnostics and documentation usageExposure to KSEC administrative systems and technical databases
Phase 2 – Guided Customer SupportPerform preventive maintenance with supervisionAssist with corrective maintenance and basic troubleshootingLearn tool architecture and subsystem functionsBegin direct interaction with customer engineering teams
Phase 3 – Expanding Technical ScopeSupport multiple customer tool setsPerform independent maintenance tasksDevelop diagnostic confidenceAct as a professional liaison between customers and internal support teams
COMPENSATIONThe pay offered to a selected candidate will be based on several factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. (Range $70.7K - $93.6K). In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation. xzbcwsv
Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
To apply, please send your resume to andPlease specify RQ number 1