Operations Manager

BlueKarrots · Islamabad, Islamabad Capital Territory, Pakistan

About the Role

We are looking for an experienced and results-driven Call Center Manager to lead our Final Expense insurance sales operation at BlueKarrots.

You will be responsible for the overall performance of the floor — managing Team Leads, Closers, Validators, and Retention Specialists to consistently hit and exceed sales, quality, and retention targets while maintaining the highest ethical and compliance standards.

Key Responsibilities

Lead and manage the entire Final Expense call center operation

Drive daily, weekly, and monthly sales performance and KPI achievement

Oversee and coach Team Leads, Closers, Validators, and Retention Specialists

Monitor conversion rates, close rates, policy issuance, quality scores, and retention metrics

Ensure strict adherence to ethical selling practices and carrier compliance guidelines

Recruit, train, develop, and retain high-performing talent

Conduct regular performance reviews, one-on-ones, and coaching sessions

Identify process gaps and implement improvements to increase efficiency and results

Maintain high team morale, motivation, and low attrition

Collaborate with Quality Assurance, Compliance, and senior leadership

Prepare and present performance reports and forecasts

Handle escalations and maintain a professional, high-energy sales culture

What We Offer

• Competitive base salary with attractive commission structure.
• Performance-based incentives and bonuses.
• Career growth opportunities within a fast-scaling sales organization.
• Ongoing training and professional development.
• A supportive team culture that values results, integrity, and growth.

Requirements

Proven experience as a Call Center Manager or Sales Manager (preferably in life insurance, final expense, or high-volume sales)

Strong leadership and people-management skills

Solid understanding of the Final Expense / life insurance industry

Excellent spoken and written English

Data-driven mindset with strong analytical skills

Ability to work under pressure in a fast-paced, target-driven environment

Experience managing KPIs, CRM systems, and performance dashboards

High integrity and commitment to ethical sales practices

Strong problem-solving and decision-making abilities

Professional attitude with the ability to motivate and inspire teams

Previous experience managing Final Expense or life insurance call centers

Track record of consistently exceeding sales and retention targets

Experience working with U.S. insurance carriers

About the Company

At BlueKarrots, we’re more than just a call center — we’re a team that helps shape the future of the Life Insurance and Final Expense industry. Every day, our professionals support top IMOs in the U.S. with outbound sales, client engagement, and back-office operations.

What sets us apart is our focus on people. We invest in hiring and developing talent, giving our team the tools, training, and support they need to excel. When you join BlueKarrots, you’re stepping into an environment that values growth, rewards hard work, and encourages you to build a long-term career.

Here, your skills make a real impact — for our clients, our partners, and your own success.