CRM, ERP and HRM Platform Onboarding & Technical Support Associate

Eduvy · India

Company Description Eduvy is a one-stop solution that connects students and educational institutions through a unified digital platform. The company supports key processes such as admissions, education loans, e-library access, and online fee payments to streamline the academic journey. Eduvy also provides AI Calling agent, CRM,ERP and HRMS systems for colleges, helping institutions manage operations more efficiently. By integrating multiple services into a single ecosystem, Eduvy aims to simplify administration, improve transparency, and enhance the overall experience for learners and institutions.

Role Description The CRM, ERP and HRMS Platform Onboarding & Technical Support Associate is a full-time, on-site role based in Bengaluru. This role involves guiding educational institutions through onboarding to Eduvy’s CRM, ERP, and HRMS platforms, including requirements gathering, system configuration, data migration support, and user training. The associate will provide ongoing technical support, troubleshoot platform issues, coordinate with internal product and engineering teams for resolutions, and ensure timely communication with clients. Day-to-day responsibilities include managing support tickets, documenting solutions, conducting product demos, assisting with workflow optimization, and helping institutions adopt platform features effectively to improve their operational efficiency.

Qualifications

• Candidates should possess strong Analytical Skills to interpret client requirements, diagnose issues, and optimize platform configurations.
• Candidates should possess effective Communication skills to explain technical concepts clearly, conduct training sessions, and maintain professional client interactions.
• Candidates should possess Sales and Customer Relationship Management (CRM) skills to support upselling of platform features, nurture long-term client relationships, and ensure user satisfaction.
• Candidates should possess Project Management skills to handle onboarding timelines, coordinate cross-functional tasks, and deliver implementations within agreed milestones.
• Relevant qualifications such as a bachelor’s degree in engineering, information technology, business, or a related field.
• Experience with SaaS platforms, ERP/CRM/HRM systems, or education technology solutions is beneficial.
• Ability to work on-site in Bengaluru, manage multiple clients simultaneously, and document processes in a clear and organized manner.
• Familiarity with basic SQL, APIs, or system integrations, and a customer-centric approach to problem solving is an added advantage.