Deposit Operations Support Manager

About UsShermen Bank International is a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services.

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Based in Washington, D.C., the institution delivers tailored financial solutions designed to meet the unique and complex needs of foreign governments, state-owned enterprises, and multilateral organizations. Operating in a highly regulated, high-touch environment, Shermen Bank International is committed to the highest standards of security, compliance, and client service. 
Position SummaryShermen Bank International is seeking a Deposit Operations Support Manager to join its Deposit Operations team in Washington, DC.
This hands-on role serves as a critical link between Relationship Management, Operations, and Compliance while supporting treasury and cash management activities for a sophisticated international client base.
The Deposit Operations Support Manager will support daily banking operations, including payment processing, operational issue resolution, and treasury management support. The role requires a strong understanding of operational controls, regulatory expectations, and the importance of delivering a high-touch client experience in a compliance-driven environment.
Given the Bank’s focus on serving foreign governments, embassies, and consulates, the ideal candidate will demonstrate exceptional attention to detail, sound judgment, professionalism, and discretion. Success in this role requires the ability to apply a risk-based mindset to daily transaction activity while partnering across teams to ensure operational accuracy and regulatory alignment.
Core ResponsibilitiesTreasury & Operations SupportSupport treasury and cash management services, including online banking platforms, remote deposit capture (RDC), ACH origination, and payment processingProcess and verify high-value, time-sensitive domestic (Fedwire) and international (SWIFT) wire transfersResearch and resolve operational exceptions, including ACH returns, wire investigations, and deposit adjustmentsAssist with onboarding and implementation of treasury management services, including client setup and user supportMaintain operational accuracy and responsiveness while meeting established service expectationsCompliance & Risk Support (First Line of Defense)Apply compliance principles in daily reviews of client transactions to ensure alignment with established KYC/EDD profilesIdentify, investigate, and escalate unusual or non-routine activity, including large or complex international paymentsSupport Relationship Management and Compliance teams in gathering required documentationEnsure activities are performed in accordance with BSA/AML, OFAC, and regulatory requirementsTeam & Relationship SupportProvide professional, responsive support to clients and internal stakeholders regarding treasury and operational inquiriesPartner closely with Relationship Managers to support a seamless and consistent client experienceContribute to a collaborative, detail-oriented, and service-focused team environment
Ideal Candidate Profile5+ years of experience in banking or financial servicesExperience supporting deposit operations, wire/ACH processing, treasury management services, or institutional banking operations preferredWorking knowledge of treasury and cash management products, including wires, SWIFT, ACH, RDC, and Positive PayFamiliarity with core banking platforms such as Jack Henry SilverLake or similar preferredFoundational understanding of BSA/AML, OFAC, and KYC/EDD requirements, including the ability to apply a risk-based approachStrong analytical, organizational, and problem-solving skills with exceptional attention to detailProfessional communication skills and the ability to collaborate effectively across functionsMultilingual capabilities (Arabic, French, Mandarin, Portuguese, or Spanish) highly desirableProfessional certifications such as CAMS or CTP preferredLean Six Sigma certification a plus
Why This Role?This is a unique opportunity to join a growing international financial institution serving the global diplomatic community. xzbcwsv The Deposit Operations Support Manager will play an important role in supporting critical banking operations while helping to build a strong operational and compliance foundation within a highly specialized banking environment.