Customer Service Coordinator

Hiring: Customer Service Coordinator | PlayAll | Savita Vihar, Delhi Great with people and even better at getting things resolved? Join PlayAll as a Customer Service Coordinator — the single point of contact for our customers across calls, WhatsApp, and email. Savita Vihar, Delhi (Head Office, On-site, Full-time) | 6 days/week | Up to ₹30,000/month (CTC) | Reports to: Operations Head About the Role We're looking for a Customer Service Coordinator to own customer queries end-to-end — from academy questions (fees, schedules, trials) to venue/booking issues (slots, cancellations, refunds) — across phone, WhatsApp, and email. You'll coordinate with Academy, Venue, and Finance teams to get customers fast, accurate answers. What You'll Do Customer Query Resolution (Calls, WhatsApp & Email) Handle up to 150 inbound and outbound calls per day, plus WhatsApp and email queries Resolve queries on fees, schedules, attendance, trials, slot bookings, cancellations, and refunds Resolve on first contact wherever possible; escalate complex issues with full context Keep a solution-first, empathetic tone in every interaction Complaint & Escalation Management Log every query/complaint in the CRM/ticketing tracker Ensure timely follow-up and closure within TAT Flag recurring issues to the Operations Head for process fixes Cross-Team Coordination Coordinate with Academy Managers, Venue/Facility teams, and Finance Proactively update customers on their query status Reporting & Process Improvement Maintain daily/weekly logs of volume, resolution time, and satisfaction Share weekly reports with the Operations Head Suggest process improvements from recurring feedback What We're Looking For Graduate in any discipline 1–3 years in customer service, customer support, or coordination (voice/chat/email) Comfortable handling multiple channels at once, including up to 150 calls/day Calm, empathetic problem-solver under pressure Strong spoken and written English and Hindi Comfortable with WhatsApp, Google Sheets/Excel, email, and basic CRM/ticketing tools Highly organized with strong follow-up discipline What You'll Get A sports-first, high-energy work culture Growth path in a fast-scaling sports community platform Hands-on exposure across customer experience, academy ops, and venue ops How to Apply Apply directly on LinkedIn (Easy Apply) or email your resume to — shortlisted candidates will be contacted directly. CustomerService CustomerSupport Coordinator DelhiJobs Hiring SportsJobs CustomerExperience NowHiring