Telecaller - healthcare / hospital industry

<p> Company: Dr. Padmaja IVF </p> <p> Industry: Healthcare / IVF &amp; Fertility Care </p> <p> Job Type: Full-Time </p> <p> Job Summary </p> <p> Dr. Padmaja IVF is looking for an experienced and compassionate Telecaller with prior experience in the hospital, healthcare, IVF, fertility, or clinic industry . </p> <p> The ideal candidate should have excellent communication skills and experience handling patient enquiries, explaining healthcare services, scheduling appointments, following up with leads, and maintaining a professional and empathetic approach while communicating with patients. </p> <p> Roles and Responsibilities Handle incoming and outgoing calls related to patient enquiries and appointments. Respond to enquiries received through phone calls, website leads, Whats App, social media, and other channels. Provide clear and accurate information about IVF, fertility consultations, and other available treatments and services. Understand patient requirements and guide them toward booking a consultation with the appropriate doctor. Schedule, confirm, and follow up on patient appointments. Follow up with new leads and prospective patients in a timely manner. Maintain regular follow-ups with interested patients without being overly persistent. Communicate with patients in a polite, sensitive, and empathetic manner, especially when handling fertility-related enquiries. Coordinate with doctors, counsellors, front-office staff, and other departments when required. Maintain accurate records of calls, enquiries, appointments, follow-ups, and patient responses in CRM or internal systems. Follow up on missed appointments and help patients reschedule consultations. Work toward achieving appointment booking, lead conversion, and follow-up targets. Maintain complete confidentiality of patient information and conversations. </p><p> Candidate Requirements Minimum 1–3 years of telecalling or patient coordination experience in a hospital, clinic, diagnostic centre, IVF centre, or healthcare organization . Healthcare or hospital industry experience is strongly preferred. Experience in IVF or fertility healthcare will be an added advantage. Excellent verbal communication and interpersonal skills. Ability to communicate with patients patiently, professionally, and empathetically. Good follow-up and lead-handling skills. Basic knowledge of CRM, MS Office, Whats App, and appointment management systems is preferred. Ability to handle multiple enquiries and maintain proper follow-up records. </p> <p></p>