IT Systems Support - Managed Services

The Maynard Group, Inc. · United States

Salary: $79,040 - 99,840 per year Requirements:

• We require 5+ years of progressive professional experience in IT infrastructure, systems administration, networking, or advanced technical support.
• We require prior MSP experience supporting multiple customer environments.
• We require experience delivering technical project work in production settings.
• We require hands-on experience using IT ticketing systems.
• We require strong troubleshooting, analytical, documentation, and ticket management capabilities.
• We require excellent customer-facing communication skills.
• We require a proven track record of ownership, accountability, organization, and follow-through.
• We require experience with VoIP or UCaaS technologies.
• We require experience with PSA, RMM, monitoring, backup, documentation, and endpoint security platforms.
• We require experience with technical discovery, infrastructure assessments, migrations, technology projects, and customer-facing technical reporting.
• We require experience owning projects from design through implementation.
• We require advanced hands-on expertise to independently administer and troubleshoot Microsoft systems, server, identity, cloud, and networking environments.
• We require practical knowledge of Active Directory implementation, management, and Group Policy design.
• We require experience with Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint management.
• We require familiarity with Conditional Access, MFA, RBAC, and IAM secure access.
• We require knowledge of Microsoft Azure infrastructure, virtual machines, Azure Virtual Desktop, and networking.
• We require a strong understanding of DNS management, record types, and global impact.
• We require the ability to diagnose and resolve complex network connectivity issues using the OSI model.
• We require experience with VLANs, routing, and switching.
• We require knowledge of firewalls, rule processing, NAT, port forwarding, VPNs, segmentation, and traffic-flow issues.
• We require experience with site-to-site and client-to-site VPNs, including L2TP and IPsec.
• We require experience with enterprise wireless and switching management.
• We require advanced understanding of Windows operating systems and macOS endpoints.
• We require familiarity with Unix-like distributions.
• Occasional travel to customer sites is required.

• We own complex service tickets from initial diagnosis through final resolution.
• We provide proactive and responsive IT support across multiple MSP customer environments.
• We execute technical projects such as migrations, deployments, infrastructure upgrades, network changes, and cloud initiatives.
• We perform root-cause analysis and deliver durable, long-term solutions.
• We identify infrastructure risks, recurring issues, security concerns, and opportunities for improvement.
• We manage multiple tickets and project assignments while meeting SLAs and customer expectations.
• We maintain accurate ticket notes, technical documentation, configurations, and resolution records.
• We communicate directly with customers about technical issues, recommendations, project status, and resolutions.
• We collaborate with other technical resources while retaining ownership of assigned work.

• Active Directory
• Azure
• Cloud
• Flow
• IAM
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• NAT
• Network
• RBAC
• Security
• Unix
• Windows
• Office 365
• VPN

More:

TMG manages IT and telecom for our clients, helping them stay connected, productive, and worry-free so they can focus on what they do best. We value accountability, ownership, integrity, and teamwork as we build a high-performing service team committed to consistent, high-quality results. This MSP Technician III role on our ServiceONE team is a hands-on, advanced technical position focused on complex IT support, project delivery, and proactive technology services across diverse customer environments. The role offers full-time Monday through Friday hours from 8am to 5pm PST, hybrid work location options, and a hybrid remote work location in Aptos, CA 95003. Compensation is $38.00 to $48.00 per hour with 40 expected hours per week, and benefits include 401(k) with matching, health, dental, and vision insurance, plus paid time off.

last updated 39 week of 2026