Assistant General Manager

Crunch Fitness - Fitness Ventures LLC · United States

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid holidays

• Support the General Manager in creating and maintaining a culture of diversity, inclusion, acceptance, and member satisfaction.
• Lead by example in delivering exceptional customer service and operational excellence.
• Supervise, coach, motivate, and develop team members to achieve individual and club performance goals.
• Foster a positive, collaborative work environment where team members can thrive and grow professionally.
• Assist with recruiting, interviewing, hiring, onboarding, and training qualified team members.
• Demonstrate sound judgment and the ability to make effective decisions in a fast-paced environment.
• Assume leadership responsibilities and oversee all club operations in the absence of the General Manager.

• Lead and inspire the membership team to achieve sales goals and key performance indicators (KPIs).
• Monitor sales performance and provide coaching to improve conversion rates and overall effectiveness.
• Ensure accurate lead management, follow-up, and tracking processes are consistently executed.
• Support local marketing efforts, community outreach initiatives, and business partnership programs to drive membership growth.
• Promote club services, programs, and amenities to maximize member engagement and revenue opportunities.

• Ensure the club consistently delivers a welcoming, professional, and exceptional member experience.
• Resolve member concerns and complaints promptly, professionally, and in accordance with company policies.
• Maintain high standards of cleanliness, safety, maintenance, and overall facility appearance.
• Ensure all equipment issues are reported and addressed in a timely manner.
• Assist with payroll processing, scheduling, and administrative functions as needed.
• Support compliance with company policies, procedures, and operational standards.
• Maintain accurate documentation and follow established protocols when addressing employee or member-related issues.

• Demonstrate comprehensive knowledge of company policies, procedures, and standard operating practices.
• Assist in communicating and implementing company initiatives and operational directives.
• Monitor daily club performance and identify opportunities for operational improvement.
• Support reporting, documentation, and other administrative tasks necessary for efficient club operations.

• High school diploma or equivalent (GED).
• Minimum age of 18 years.
• Eligibility to work in the United States and ability to provide required employment verification documentation.
• Previous leadership, supervisory, or management experience in fitness, hospitality, retail, or a customer service-focused environment preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proven ability to motivate teams and drive results.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.

• Ability to stand, walk, and move throughout the facility for extended periods.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Ability to respond quickly to operational and member needs within an active fitness environment.