Customer Support Executive

Anand Rathi IT Pvt. Ltd · India

Designation: Executive/Sr. Executive/Asst. Manager/Manager

Roles and Responsibility:

• Engage IFAs on regular basis over the phone to assist them on the query they raised.
• Coordinate with internal team members to resolve IFAs queries.
• Increase usage of platform by engaging IFAs on frequent basis.
• Update IFAs on new features / recent changes in the program.
• Engage IFAs regularly over the phone.
• Ensure high level quality service.
• Ensure IFA renew services within specific time.

KPIs:

• Platform Usage / Query Handling / Renewals

Requisite Experience:

• Ideally 1 to 2 years of work experience as Relationship Manager

Qualifications Required

• B.Com
• BMS/MBA Finance

Personal Traits:

• Good Communication Skills, Soft Spoken, good with telephonic conversation.
• Personal Finance Domain knowledge
• Confident, Target Oriented, Enthusiastic
• Persuasive, approachable, professional, organised in work.