Service Coordinator (Bay)

Service CoordinatorThe Service Coordinator is part of a team responsible for responding to calls from clients in need of service with the highest level of customer service. The Coordinator oversees the scheduling of service technicians to ensure a timely and efficient response to requests. This role involves managing communication between technicians and clients, which includes keeping customers apprised of the company service schedule and lead times and updating the customer database with the most current information. The Service Coordinator also performs administrative tasks in support of operations, staff, and clients, by reviewing and processing work orders and purchase orders; preparing service invoices and timecards for processing; maintaining service records; providing service-related reports; reviewing, detailing, and receiving vendor invoices as assigned; assisting in acquiring invoices/receipts as needed:Ability to add on open quotes to customersUse software systems as necessaryAnswering company phoneMaintaining a positive and professional office environmentSupport Service Operations Manager with creation and implementation of KPI's (key performance indicators)Engage the Service Operations Manager regarding any critical mattersProvide clear and concise communication to customersSupport Service Operations Manager with customer complaints or concernsOther duties as assignedRequirementsA Service Coordinator is required to have a passion for customer service and the demonstrated experience in the with following:Previous and successful service coordination experience is preferredExcellent written and verbal communication skills to collaborate with others under any type of conditionExcellent clerical and organizational skills to keep track of schedules, and personnelKnowledge of computers for scheduling and other dutiesAbility to multitask with different, and sometimes conflicting, events happening at the same timeExcellent interpersonal skills with the ability to professionally relay information in a fast-paced environmentAbility to manage competing priorities with accuracyAbility to work under stress and remain calm and to calm other people during rapidly changing circumstancesASSC is an Equal Opportunity Employer