Bilingual Site Coordinator Family Services, Resource Navigation, Client Services,
Catholic Charities of Central Colorado, Inc. · United States
FULL TIME
Job Description
Description: Position Summary At Catholic Charities of Central Colorado , we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulfilling journey with deep purpose . We're looking for a Bilingual Site Coordinator! We are seeking a compassionate, organized, and bilingual (English/Spanish) Site Coordinator to serve as the f irst point of contact for families seeking support. In this role, you will create a welcoming environment , connect families with resources, coordinate on-site services, supervise and support volunteers, and help ensure daily operations run smoothly . The ideal candidate is service-oriented, trauma-informed, and passionate about strengthening families and helping the community thrive. Key responsibilities include:
- Welcome and assist families
- Coordinate front desk operations
- Train and supervise volunteers
- Provide administrative and data support
- Coordinate donation efforts and special events
- Assisting Spanish-speaking clients
- Partner with the Family Navigation team
- A supportive and collaborative work environment
- On-the-job training
- A comprehensive benefit package including health and wellness, retirement, and generous paid time-off
- Associate degree preferred or currently enrolled in higher education classes in human services field
- Two years of experience providing human services or customer service
- Bilingual English/Spanish proficiency required
- Valid driver's license and reliable transportation required
- Availability to work a flexible 40-hour workweek. The typical schedule is Monday-Friday, 8:00 a.m.-4:30 p.m. A flexible schedule is required and may include up to 1-2 evenings per week and one weekend day per month to support operations, family engagement activities, and program events.
- Knowledge and understanding of trauma-informed care principles/practices; awareness and understanding of differences between crisis/emergency care, transformation/development theories and practices, and family strengthening approaches
- Ability to join with and implement a strengths-based approach to children and families
- Case management skills and ability to define, collaborate on, and facilitate attainment of stated goals
- Understanding of and compliance with confidentiality related to information and documents
- Strong computer skills including use of Microsoft Word, Excel, and database management systems
- Knowledge of Colorado Springs and other state and regional community resources
- Empathetic and compassionate approach, with excellent verbal and written communication, problem-solving, listening, organizational, and interpersonal skills, and the ability to establish and maintain positive work relationships
- Sensitivity to the cultural and socioeconomic background of the children and families being served, with the ability to establish, foster, and maintain effective working relationships with a variety of clients
- Self-directed work style, with the ability to work collaboratively as a flexible and adaptable team member
- Ability and willingness to work within the established structure of the Family Services Department
- Enthusiasm for and commitment to the principle of helping others to help themselves
- Demonstrated attention to detail, ability to follow directions and interpret policies and procedures to ensure compliance, ability to prioritize projects and follow through
- Provide friendly, welcoming, and professional customer service to families, community members, and collaborating organizations
- Responsible for answering and promptly returning all calls in a professional and timely manner
- Triage clients based on their needs, provide resource navigation, schedule appointments, and coordinate and assist with on-site services such as clothing closet, laundry, shower, etc.
- Responsible for the proper functioning and maintenance of front desk equipment and the security of confidential information.
- Train and supervise on-site volunteers and record volunteer hours in Get Connected database
- Provide administrative support for all Family Connections staff such as preparing for meetings, managing inventory, ordering office supplies, processing donations, coordinating feedback surveys, etc.
- Responsible for collecting, managing, and reporting on data related to clients served in Site Services and ensure data quality of program services in database
- Assist volunteers and team with Spanish-speaking clients who walk-in and during appointments, as needed.
- Coordinate, execute, and develop reporting process for special projects/events (large donation events such as Just Between Friends, coat drives and handling of overflow donations, and other events).
- Participate in ongoing training and be responsible for following Standards of Quality for Family Strengthening and Support.
- Work with Family Connections Director to promote the safety and security of families and other visitors through the active monitoring of potential threats, and development and adherence to safety protocols
- Coordinate donation drop-off, pick-up, and transfer of donations for delivery to Helen Hunt facility. Network with other agencies to handle overflow items
- Coordinate client intake information and feedback surveys
- A majority of the assigned duties are performed in an office environment
- The employee is subject to both inside and outside environmental conditions
- Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position
- 17 paid holidays (approximate) annually
- 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority
- Spiritual Enrichment (2 hours monthly)
- Your Birthday! (Take a paid day off during your birthday month)
- Employee Assistance Program
- Dental Insurance
- Medical Insurance
- Vision Insurance
- $2,000 Dependent Life Insurance for spouse and each eligible child
- Short-term Disability Insurance after 30 days of employment
- Long-term Disability Insurance after 6 months of employment
- Workers' Compensation Insurance
- Life Insurance
- $50,000 Term Life/AD&D Insurance
- Pension Plan (6% of wages plus interest) with 20% vesting after each year of service
- Option to participate in 403(b) Tax Deferred Annuities
Details
| Company | Catholic Charities of Central Colorado, Inc. |
| Location | United States |
| Type | FULL TIME |
| Niche | general |