Customer support executive

Location: Chennai (Ambattur)

Department: Customer Experience

Employment Type: Full-Time

Experience: 2-3 years

Joining: Immediate Joiners Preferred

About Creykid

At Creykid, we create toys, games, and creative learning products that inspire curiosity, imagination, and meaningful play. We are looking for a Customer Support Executive who can deliver a warm, professional, and memorable experience to every customer.

Role Overview

We are seeking a confident and customer-oriented Customer Support Executive to serve as the point of contact for our Representatives. The ideal candidate should have excellent communication skills, enjoy interacting with people, and be capable of resolving customer queries efficiently while maintaining a positive brand experience.

Key Responsibilities

Handle inbound and outbound customer calls professionally. Make follow-up calls to representatives regarding enquiries, feedback, and issue resolution. Respond to representative queries received through phone, email, Whats App, and social media platforms. Resolve concerns promptly and escalate complex issues to the appropriate team when required. Maintain accurate records of interactions and follow-ups. Build strong customer relationships through courteous and empathetic communication. Collect feedbacks and share insights with internal teams. Ensure timely responses and maintain high service quality standards. Represent Creykid Toys & Games Pvt Ltd brand with professionalism and a customer-first approach.

Required Skills

Excellent verbal and written communication skills in English and Tamil (Hindi is an added advantage). Strong telephone etiquette and interpersonal skills. Ability to confidently interact with customers and handle difficult conversations professionally. Excellent problem-solving and conflict-resolution skills. Good listening skills with attention to detail. Proficiency in Microsoft Office & Google Workspace. Ability to multitask and work efficiently in a fast-paced environment.

Eligibility Criteria

Bachelor's degree in any discipline. Minimum 2 years of experience in Customer Service, Customer Support, Telecalling, Customer Relations, or a similar customer-facing role. Experience in D2 C, E-commerce, Retail or Consumer Products will be an added advantage. Immediate joiners will be preferred.

Why Join Creykid?

Be part of an innovative and growing toys & games company. Friendly, collaborative, and creative work environment. Opportunities for learning, growth, and career advancement. Play a key role in creating delightful customer experiences.