Job Title: Junior Oracle APEX Application Support Engineer
Experience: 2 Years
Location: Offshore
Employment Type: Full-time
Job Summary
Junior Oracle APEX Application Support Engineer to provide day-to-day support for Oracle APEX applications. The role involves monitoring application performance, resolving user issues, troubleshooting database-related problems, and supporting production environments. The ideal candidate should have basic knowledge of Oracle Database, SQL, PL/SQL, and Oracle APEX. Typical APEX support roles emphasize incident resolution, SQL/PLSQL troubleshooting, documentation, and SLA-driven production support.
Key Responsibilities
Provide Level 1/Level 2 support for Oracle APEX applications. Monitor production applications and resolve incidents within SLA. Troubleshoot application, database, and user access issues. Analyze SQL and PL/SQL code to identify and fix issues. Assist in application deployments and post-release validation. Create and manage incident tickets using Service Now, Jira, or similar tools. Perform root cause analysis (RCA) for recurring issues. Monitor application logs and database performance. Support data fixes and minor application enhancements. Work with development teams to resolve defects. Prepare user documentation and knowledge base articles. Participate in application testing and user acceptance testing (UAT). These responsibilities are commonly expected in Oracle APEX support roles.
Required Skills
Basic knowledge of Oracle APEX. Strong SQL and PL/SQL fundamentals. Understanding of Oracle Database concepts. Knowledge of HTML, CSS, and Java Script (basic). Familiarity with Oracle Forms/Reports is an advantage. Basic understanding of REST APIs and JSON. Experience with Git or other version control tools is a plus. Knowledge of Linux/Unix commands is desirable. Understanding of production support and incident management. Good analytical and problem-solving skills.
