Customer experience executive - reservations & sales

Justhomestay.in · Dehradun, India

Justhomestay is a fast-growing premium villa and homestay booking platform, helping travellers discover exceptional vacation homes across India's most sought-after destinations. We combine carefully curated properties with personalized customer service to create seamless and memorable holiday experiences.

We're looking for passionate individuals who enjoy speaking with customers, solving problems, and helping people plan their perfect getaway.

What You'll Do Handle customer enquiries via Phone, Whats App, Email, and Website. Understand guest requirements and recommend suitable villas and homestays. Convert enquiries into confirmed bookings. Guide guests throughout the reservation process. Coordinate with property owners and the operations team. Manage booking modifications, cancellations, and special requests. Maintain accurate customer records in the CRM. Follow up with pending leads and quotations. Resolve guest concerns professionally and promptly. Upsell premium properties and additional services whenever appropriate.

What We're Looking For Excellent communication skills in Hindi and English. Confident and professional phone etiquette. Strong customer service and sales skills. Comfortable using computers and CRM software. Ability to multitask in a fast-paced environment. Positive attitude with strong problem-solving skills. Attention to detail and good organizational skills.

Preferred Qualifications Bachelor's degree in any discipline. 1+ year of experience in Hospitality, Travel, Reservations, Customer Support, BPO, or Sales. Freshers with excellent communication skills are also encouraged to apply.

Why Join Just Homestay? Competitive fixed salary with monthly performance incentives. Clear career growth opportunities. Supportive and collaborative work environment. Continuous training and skill development. Work with one of India's growing premium holiday home brands. Exposure to modern CRM systems, AI tools, and hospitality technology.

Success Metrics Booking Conversion Rate Revenue Generated Customer Satisfaction (CSAT) Response Time CRM Accuracy Repeat Customer Rate

Our Values Customer First Ownership Excellence Transparency Teamwork Continuous Learning

If you're passionate about hospitality, enjoy interacting with people, and want to build a rewarding career in the travel industry, we'd love to hear from you.

Join Justhomestay and help create unforgettable holiday experiences across India