Information Technology Service Desk

If you are Intersted , please fill this form: - Position: Technical Support Executive – International Voice Process Location: Bangalore Experience: 6 Month–2 Years CTC-Upto-3.5L Fixed Employment Type: Full-Time Shift: Rotational / Night Shifts Work Mode: Work from Office Job Summary We are looking for a customer-focused Technical Support Executive to handle technical queries from international customers through voice calls. The role requires strong English communication, technical troubleshooting skills, and the ability to provide step-by-step solutions while maintaining customer satisfaction. Key Responsibilities Handle inbound/outbound calls from international customers. Troubleshoot and resolve hardware, software, OS, application, internet and connectivity issues . Provide clear, step-by-step technical assistance over the phone. Diagnose customer issues and provide appropriate resolutions. Troubleshoot basic Windows, networking, IP configuration, BIOS and printer-related issues . Follow defined troubleshooting procedures, SOPs and escalation guidelines. Escalate complex technical issues to the appropriate support team. Maintain accurate records of customer interactions, issues and resolutions in CRM/ticketing tools. Maintain required quality, productivity, SLA and customer satisfaction standards.