Resident Coordinator - Affordable Housing
Sail · United States
FULL TIME
Job Description
Description: Seeking a friendly, detail-driven professional who juggles priorities with precision and is ready to grow into property management leadership. You're a team-oriented problem solver who produces polished work, moves fast without losing accuracy, and genuinely enjoys helping people. What a Resident Coordinator looks like at SAIL:
- Are you a perfectionist who enjoys juggling multiple tasks and agonizes over the details to make sure every file, notice, and record is right?
- Are you a friendly, patient team player whose first question is "How can I help you?" and who takes pride in ensuring every resident has a positive experience?
- Do you love to move fast, follow clear policies and procedures, and produce polished, accurate work?
- Are you curious, proactive, and motivated to become the go-to expert in affordable housing as you grow into a management role?
THE OPPORTUNITY
The Resident Coordinator is the first point of contact for residents and the operational support anchor for the on-site team. You will support leasing, move-ins, recertifications, and resident communications while learning the full operations of an affordable housing community. Reports to the Business Manager with mentorship from the Regional Property Manager.WHAT YOU'LL BE STEERING
Resident Engagement * Serve as the first point of contact for residents with patience and professionalism; actively listen, problem-solve, and build a welcoming community culture. Operational Accuracy * Maintain precise resident files, records, and responsiveness in Yardi CRM; track work orders, renewals, and notices; support leasing, move-in, and recertification processes with accuracy. Property Standards * Walk the property exterior regularly, document and communicate issues, and ensure adherence to SAIL Standards. Team Support and Growth * Coordinate with maintenance, compliance, and leadership to resolve issues efficiently; take on progressive responsibilities toward promotion to Assistant Business Manager. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 TO 18 MONTHS This position is intentionally designed as a developmental role. Based on performance and competency milestones, the typical path to Assistant Business Manager is 12 to 18 months.WHY SAIL
- Base salary $50,000 - $70,000 DOQ, plus performance-based bonus potential
- Medical, dental, vision, 401(k), paid time off, MN Earned Sick and Safe Time
- Structured mentorship and hands-on training in affordable housing compliance (LIHTC, 4D)
- A clear, milestone-based path to Assistant Business Manager
- A disciplined, process-driven environment where precision and curiosity are recognized
- Full-time, typically Monday through Friday with occasional evening or weekend availability
- Essential functions include walking the property (interior and exterior), navigating stairs, and occasional lifting up to 25 pounds
- Offer contingent on successful background check and reference verification
WHAT YOU BRING ABOARD
- Passion for housing and the mission of providing quality homes
- Strong interpersonal skills: patient, kind, empathetic, and an active listener
- Highly detail-oriented with excellent organizational skills
- Ability to remain calm, professional, and solutions-focused under multiple competing priorities
- Desire to grow into a management role with mentorship and training
- Previous property management experience helpful but not required
- Prior exposure to affordable housing (LIHTC, Section 8, or similar) is a strong plus, and a foundation you'll build on quickly in this role
- Bilingual (Spanish, Somali, or Hmong) a plus
Details
| Company | Sail |
| Location | United States |
| Type | FULL TIME |
| Niche | general |