Guest Relations Executive

Sobha Ltd. · Bangalore, India

Job Title: Guest Relationship Executive (GRE)

Key Responsibilities:

• Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance.

• Supervise housekeeping staff and report any damages or maintenance issues.

• Ensure all display units, lighting, and model apartments are in proper condition.

• Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage.

• Welcome clients warmly, manage seating, and offer refreshments.

• Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce).

Job Title: Guest Relationship Executive (GRE)

Location: Bangalore

Key Responsibilities

Facility & Experience Center Management

• Conduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained.

• Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas.

• Supervise housekeeping staff and ensure timely completion of all cleaning activities.

• Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition.

• Report any maintenance issues or damages to the Projects team for prompt resolution.

• Ensure display elements like scale models are clean, dust-free, and well-maintained.

• Monitor and ensure all lighting across the premises is functional.

• Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times.

Incident Management

• Report any damages, incidents, or accidents through the proper incident reporting system to management for necessary action.

Inventory & Stock Management

• Track consumption of supplies and maintain an updated inventory sheet.

• Share inventory reports with management on a timely basis.

• Raise purchase requests based on consumption patterns and ensure minimal wastage.

Client Experience & Front Office Management

• Welcome all clients warmly using standard greeting protocols and ensure a pleasant first impression.

• Assist clients with comfortable seating arrangements until the Sales Representative attends to them.

• Offer refreshments and ensure the client lounge area is always well-maintained.

• Collect and record client contact details accurately.

• Coordinate with the Sales team to ensure timely assistance to clients.

• Accurately update client details and site visits in Salesforce/CRM systems.

Key Skills & Competencies

• Strong communication and interpersonal skills

• Customer-centric approach

• Attention to detail and high standards of hygiene

• Basic knowledge of CRM tools (e.g., Salesforce)

• Ability to multitask and coordinate with multiple teams