Customer service representative

Key Responsibilities:
 Explain DDC’s products and services in a professional manner via email, text message, or
chat.
 Engage with customers while communicating warmth, empathy, and patience
throughout interaction.
 Ensure that appropriate actions are taken to resolve customer problems and concerns.
 Escalate customer needs that require additional knowledge or ability to leadership.
 Timely communication with US teams via email, chat, and/or ticketing systems.
 Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a
manner consistent with our mission and vision statements.
 Other duties as assigned or become evident.
Knowledge, Skills, and Abilities:
 Two (2) years’ experience in customer service, preferably in contact center environment.
 Able to speak, write, and read English fluently, ensuring clear communication and proper
grammar in all customer interactions.
 Effective communication via phone, email, chat, and ticketing systems including proper tone
for customer interactions.
 Attention to detail in documenting interactions and keeping track of follow-ups.
 Basic technical troubleshooting skills when supporting technical aspects of customer needs.
 Flexibility in handling shifts that cover US business hours.