IT Operations Lead — On-Site & Escalations Champion

Intelligent Technical Solutions · Seattle, United States

Intelligent Technical Solutions in Seattle, WA, is seeking a Team Lead to manage the operations team, coordinate tasks, and serve as escalation path for complex service issues. This role focuses on ensuring high-quality service, driving client satisfaction, and reporting performance to Service Managers.

You will lead on-site and remote operations, participate in weekly team meetings, and develop processes to improve productivity while upholding ITS core values.