Customer support executive - jaipur

We are hiring Customer Support Executives in Jaipur, Mansarovar. The role involves handling international customer interactions, resolving queries efficiently, and ensuring a high-quality customer experience.

Process Type: International Voice

Key Responsibilities

Handle inbound customer calls for the biggest E-Commerce process. Assist customers with queries related to orders, products, deliveries, returns, refunds, and other concerns. Understand customer issues and provide accurate and timely resolutions. Maintain professional communication and deliver an excellent customer experience. Follow defined process guidelines, quality standards, and compliance requirements. Accurately update customer information and interaction details in the system. Escalate complex or unresolved issues to the appropriate department. Achieve defined productivity, quality, and customer satisfaction targets.

Eligibility & Experience

Must be a Graduate/Post Graduate from a recognized university. Minimum 6 months of International BPO experience. Willingness to work in rotational shifts and rotational weekly offs. Strong English communication and customer-handling skills required. Prior international voice/BPO experience preferred. Immediate Joiners preferred

Work Schedule

5.5 Days Working Rotational shifts Rotational weekly offs

Transportation

Two-way cab facility provided during eligible/odd-hour shifts, as per company policy and route availability.

Why Join?

Opportunity to work with a globally recognized e-commerce brand. International customer support exposure. Structured training and career growth opportunities. Employee transportation facility during eligible shifts.

Send your CV to: khushi.agarwal@