Digital Area Service Manager

Trane Technologies · Milwaukee, United States

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies ( and through our businesses including Trane ( and Thermo King ( sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits ( designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Trane in the Upper Midwest Region is hiring for a Digital Area Service Manager to join our team! In this role, you will be responsible for providing the leadership for all activities involving our Digital Services to include Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely support for all our Digital Services and service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, technicians recruitment, training and development management of technicians, invoicing and collections, and customer satisfaction.

What you will do:

• Own P&L performance by providing monthly revenue forecasting, driving growth of the digital service agreement base, and supporting digital growth in repairs/installation/service turnkey by partnering with the acquisition (sales) team.

• Control budgets and overhead by managing expenses against targets for items such as fleet, uniforms, tools, and safety equipment.

• Mitigate risk by identifying, managing, and reducing risk across service agreements, service turnkey work, and repairs.

• Lead service coordination and resource planning to ensure efficient customer response, balanced technician skill coverage, and effective resource utilization across the district. This includes emergency repair, preventative maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.

• Attract, coach, develop, and retain digital service talent by recruiting effectively and leading consistent coaching, counseling, training, and development of all digital service employees. Drive continuous improvement through performance management and available technical product training programs.

• Ensure margin and cash performance by confirming margin expectations during sales and fulfillment, maximizing cash flow through timely invoicing at completion, managing expense budgets, and increasing utilization. Ensure standard service work processes are defined, adopted, and followed. Improve transactional processes that impact customer experience and overall satisfaction.

• Champion EHS compliance by ensuring environmental, health, and safety compliance across the service team and providing training that supports a safe, productive work environment in the shop and at customer sites.

• Travel to customer sites as needed (including outdoor work and/or mechanical/equipment rooms). During site visits, you may be exposed to variable weather conditions, moving mechanical parts, heights, and other environmental conditions based on location.

What you will bring:

• 5+ years of experience in HVAC BAS controls or a related technical field (technical systems/equipment/skilled trades).

• 3+ years of experience managing and coaching teams and organizing work schedules.

• Project management capability to plan, coordinate, and drive successful execution for startups, customer requests, and service/