Membership Manager

Job Title: Membership ManagerIndustry: Professional Association / Membership ServicesLocation (city, state): Washington, DCAssignment Type: Direct HirePay: $105,000 - $115,000 annually (depending on experience) + impressive bonus structureWork Schedule: Monday – Friday | Standard Business Hours | Hybrid ScheduleBenefits: This position is eligible for medical, dental, vision, and 401(k).

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
About Our Client: Addison Group is partnering with our client, a highly respected membership-based organization, to identify a Membership Manager to oversee member engagement, account growth, and team leadership initiatives. This role will support executive-level member relationships while leading a high-performing engagement and business development team.
Job Description: The Membership Manager will lead membership engagement and relationship management efforts within an assigned market segment. This individual will oversee strategic member initiatives, revenue performance, retention efforts, and team development while ensuring a high-touch experience for executive-level members and stakeholders.
Key Responsibilities:Lead and support membership engagement and business development team membersDrive growth strategies related to member acquisition, engagement, renewals, and expansion opportunitiesMonitor team performance, forecasting, pipeline activity, and revenue goalsCoach and mentor team members on relationship-building and market-specific engagement strategiesSupport executive-level conversations focused on member needs and strategic solutionsCollaborate cross-functionally to improve membership experience, communication, and service offeringsOversee onboarding and training initiatives for new team membersAnalyze market trends and engagement activity to identify opportunities for growth and retentionMaintain strong knowledge of organizational services, resources, and member offeringsRepresent the organization professionally at meetings and industry-related events
Qualifications:Bachelor’s degree required7+ years of experience in Membership Engagement, Account Management, Client Success ideally within a membership trade association setting2+ years of prior leadership/team management experience required (at least 5+ employees)Strong coaching, mentoring, and employee development skillsExcellent communication and executive presenceStrategic, solutions-oriented, and relationship-driven mindsetAbility to manage multiple priorities independently in a fast-paced environmentCRM experience, preferably Salesforce, strongly preferredProficiency in Microsoft Office Suite including Word, Excel, and PowerPoint
Additional Details:Leadership-focused role supporting both membership engagement and revenue growthOpportunity to coach and develop a high-performing teamExecutive-facing position with strong visibility across leadershipHighly relationship-driven environment focused on long-term partnerships and member retentionCollaborative culture with strategic growth opportunities
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. xzbcwsv Reasonable accommodation is available for qualified individuals with disabilities upon request.