MICC Associate (Medical Information Call Center)

About the Company Qinecsa is a leading global provider of end-to-end pharmacovigilance solutions. We are trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions. Responsibilities Responding to inquiries from healthcare professionals and patients regarding drug safety and pharmacovigilance matters. Providing accurate and timely information on adverse events, product inquiries, and medical information requests. Documenting all interactions and ensuring compliance with regulatory requirements and company policies. Escalating complex inquiries or adverse events to appropriate personnel for further evaluation and resolution. Collaborating with the drug safety team to ensure seamless communication and follow-up on reported issues. Maintaining a high level of professionalism and empathy in all customer interactions to ensure customer satisfaction and trust. Qualifications BPharma or MPharma Degree Required Skills Minimum 1 year of experience in Medical information call handling Good Verbal and written communication skills Should be willing to work night shifts Should be willing to work from our Bangalore office