Customer Service Representative-(Indian-Pakistan)

MICO WORLD MENA · Are, India

Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.

Resolve customer complaints efficiently while ensuring customer satisfaction.

Provide accurate information about products, services, company policies, and procedures.

Handle customer requests, account updates, and service-related issues.

Document all customer interactions accurately in the CRM or ticketing system.

Escalate complex issues to the appropriate department when necessary.

Follow up with customers to ensure issues are fully resolved.

Meet or exceed individual and team KPIs, including response time, resolution time, CSAT, and quality standards.

Collaborate with internal teams to improve customer experience and service quality.

Stay updated on company products, services, promotions, and policies.

Adhere to company procedures, confidentiality requirements, and compliance standards.