Founding Customer Success Manager
Clark · New York, New York, United States
FULL TIMEpermanent
Job Description
About ClarkClark is building the trust infrastructure for the AI economy.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
We're starting with audit and accounting workflows—high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate. The RoleWe are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform. Why This Role MattersClark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark. What You'll DoOwn day-to-day customer relationships after onboardingTrack customer health, adoption, renewals, and expansion signalsRun regular customer check-ins and QBRsCoordinate with Audit Engineers on workflow questions and customer feedbackIdentify customer risks and escalate appropriatelyPartner with Sales on expansion opportunitiesPartner with Product on recurring customer needsMaintain strong account documentation and internal visibilityHelp build repeatable CS playbooks and customer health processes Who You Are3+ years of customer success, account management, implementation, or consulting experienceExperience in B2B SaaS or workflow-heavy customer environmentsStrong communication and relationship-building skillsHighly organized and proactiveComfortable managing multiple customers and stakeholdersStrong customer empathy and commercial awarenessHigh ownership and follow-through BonusExperience in accounting, audit, compliance, fintech, xzbcwsv or professional servicesExperience with AI-native products or workflow automationExperience working with enterprise or mid-market customersExperience supporting renewals, expansion, or onboardingExperience at a fast-moving startupThe Environment5 days a week on-site in NYC — no remote or hybridStartup hours and pace — this isn't a 9-to-5Flat structure, no hierarchy — everyone shipsHigh ownership — you own outcomes, not just tasksBenefitsUnlimited PTOWellhub Platinum membershipComprehensive health, dental, and vision coverageFree company dinner every day
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
We're starting with audit and accounting workflows—high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate. The RoleWe are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform. Why This Role MattersClark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark. What You'll DoOwn day-to-day customer relationships after onboardingTrack customer health, adoption, renewals, and expansion signalsRun regular customer check-ins and QBRsCoordinate with Audit Engineers on workflow questions and customer feedbackIdentify customer risks and escalate appropriatelyPartner with Sales on expansion opportunitiesPartner with Product on recurring customer needsMaintain strong account documentation and internal visibilityHelp build repeatable CS playbooks and customer health processes Who You Are3+ years of customer success, account management, implementation, or consulting experienceExperience in B2B SaaS or workflow-heavy customer environmentsStrong communication and relationship-building skillsHighly organized and proactiveComfortable managing multiple customers and stakeholdersStrong customer empathy and commercial awarenessHigh ownership and follow-through BonusExperience in accounting, audit, compliance, fintech, xzbcwsv or professional servicesExperience with AI-native products or workflow automationExperience working with enterprise or mid-market customersExperience supporting renewals, expansion, or onboardingExperience at a fast-moving startupThe Environment5 days a week on-site in NYC — no remote or hybridStartup hours and pace — this isn't a 9-to-5Flat structure, no hierarchy — everyone shipsHigh ownership — you own outcomes, not just tasksBenefitsUnlimited PTOWellhub Platinum membershipComprehensive health, dental, and vision coverageFree company dinner every day
Details
| Company | Clark |
| Location | New York, New York, United States |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |