Client Servicing Manager

Moksha Media Group · Gurugram, India

Client Servicing Manager

Role Overview

The CS Manager acts as the **custodian of the brand**, driving strategic direction, ensuring quality output, and overseeing seamless execution across content, campaigns, and reporting.

Key Responsibilities

• Own end-to-end delivery across social media calendars and organic/social media campaigns
• Ensure quality control across all outputs before they reach the client
• Lead ideation for key campaigns and strategic initiatives
• Provide direction to Key Account Executives and cross-functional teams
• Handle escalations and critical client conversations
• Drive consistency in brand voice, messaging, and creative thinking

Stakeholder Management

• Primary escalation point for clients
• Collaborates closely with Creative Director and internal teams

Skills & Competencies

• Strong brand thinking and storytelling ability
• High attention to detail and quality
• Leadership and problem-solving skills
• Ability to manage multiple workstreams

Experience

• 5–7 years in digital/creative agencies

Reporting Structure

• Reports to leadership
• Manages Key Account Executives and oversees cross-functional delivery