Operations executive

Good Health Company · Hyderabad, India

We are looking for a highly driven Operations Executive with end-to-end experience in supply chain management, procurement, and vendor management. The role involves overseeing sourcing, supplier relationships, inventory planning, fulfillment, and logistics to ensure seamless operations. The ideal candidate will have a strong track record of optimizing processes, managing vendors, and driving operational efficiency across domestic and international markets.

Key Responsibilities

Supply Chain & Operations Management

 Own and manage the end-to-end ecommerce supply chain—from sourcing to final delivery

 Oversee inventory planning, demand forecasting, and replenishment strategies

 Ensure optimal stock levels across warehouses and fulfillment centers

Fulfillment & Logistics

 Manage relationships with international fulfillment centers (3 PLs) and logistics partners

 Drive operational efficiency across order processing, warehousing, and last-mile delivery

 Monitor SLAs, delivery timelines, and cost optimization initiatives

International Operations

 Handle cross-border logistics, compliance, and customs coordination

 Optimize shipping routes, costs, and delivery timelines for global markets Marketplace Operations

 Manage backend operations across ecommerce platforms (e.g., Tik Tok Shop, Amazon, Shopify, etc.)

 Ensure smooth order flow, returns management, and customer experience metrics

 Coordinate with marketing and growth teams to align supply with demand spikes

Process Optimization & Automation

 Identify inefficiencies and implement scalable operational processes

 Leverage tools and technology to automate workflows and improve accuracy

 Drive data-led decision-making using KPIs and dashboards

Team & Stakeholder Management

 Lead and mentor operations teams

 Collaborate with vendors, manufacturers, and internal teams (finance, marketing, product)

 Act as the key point of contact for all operational escalations

Key Metrics (What Success Looks Like)

 Order fulfillment rate & accuracy

 Inventory turnover & stock-out reduction

 Logistics cost optimization

 Delivery timelines (OTIF – On Time In Full)

 Return rate and resolution time

Qualifications & Experience

Must-Have:

 3-5 years of experience in ecommerce operations / supply chain management

 Proven experience managing international fulfillment centers (3 PLs)

 Strong understanding of inventory planning, logistics, and demand forecasting

 Experience working with cross-border ecommerce operations

Preferred:

 Hands-on experience with ecommerce marketplaces like Tik Tok Shop, Amazon, Shopify, etc.

 Experience in high-growth or D2 C ecommerce environments

 Familiarity with supply chain tools / ERPs / WMS systems

Skills & Competencies

 Strong analytical and problem-solving mindset

 High ownership and execution ability

 Excellent stakeholder and vendor management skills

 Ability to operate in a fast-paced, scaling environment

 Process-driven with attention to detail

Why Join Us

 Opportunity to build and scale global ecommerce operations

 High ownership and visibility across business functions

 Fast-paced environment with significant growth potential