Head of Credit Card Existing Customer Management

Lead the strategic direction for existing credit card customers within Kroger. This individual is responsible to drive sales for the card and is solely responsible to create a great customer experience. They will provide leadership to drive the sales growth strategy for the credit card business and drive sales targets and OP for Kroger Personal Finance. The ideal candidate will focus on the customer experience and drive incremental sales by creating and testing unique offers with internal and external partners. This candidate is a strategist and an operator who has worked with cross functional teams and has a history working with external partners. Demonstrate the company’s core values of respect, honesty, integrity, inclusion and safety.

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ResponsibilitiesDevelop long term existing customer strategy, including new offers and/or features by assessing competition, customer needs, and research findingsDevelop business cases to marketing offers to existing customers by identifying needs, analyzing options and assessing expected return on investmentCreate annual plan and lead initiatives to drive sales and maintain attrition profitablyUse data driven strategies and A/B testing with partner to optimize spend and budgetCollaborate with internal partners such as Marketing, cross functional teams and external partnersImplement programs, including working internally and with external partners across multiple channels to hit goalsManage forecasting and KPI’s, develop campaign analysis and incentive strategies related to salesMaintain awareness of competitive landscape to inform program and feature development, including future product developmentCommunicate, promote and execute KPF programs and initiatives throughout Kroger and divisional teamsPartner with all business lines at KPF to deliver the level of execution at store level that is necessary to meet the financial targetsTravel to meet with internal xzbcwsv and external partnersMust be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Qualifications5+years of experience leading people or working with external partners5+ years retail, merchandising or financial services experience5+ negotiation experience with external partnersDeep understanding of P/L driversDemonstrated accuracy and attention to detailExcellent oral and written communications skillsStrong skills in leadership, interpersonal relationship buildingBachelor’s degree