Crm program manager

Job Title: CRM Program Manager

Location: Chennai, India

Budget: Up to INR 10 lakhs per annum

Employment Type: Full-time, permanent role. This is not a contractual role.

Work Mode: 100% on-site at the client's manufacturing facility for the full duration of the project( 12 months and above ).

Facility Location: The candidate must report daily to the client's manufacturing facility, located roughly 20–25 km from Tambaram, Chennai.

Company overiew - Kambaa

We are an AI-first company, a leading digital transformation company and a Freshworks Gold & Hubspot Platinum Partner. We also collaborate with other Saa S giants like Salesforce, Zoho, , , Zendesk, Webengage, Razorpay, Ozonetel, Shopify, My Operator, Amazon, Microsoft, etc. Our client list includes some of the largest organizations in India and abroad, such as

India's largest e-commerce platform India's largest conglomerate. India's #1 jobs and career opportunities platform. India's largest intracity logistics provider. India's largest D2 C brands. One of India's largest real estate companies. Government of Tamilnadu.

At Kambaa, we help organizations unlock the full potential of their tech stack through seamless implementation and managed services.

AI-First Culture

At Kambaa, we're fostering an AI-first culture. Every employee is encouraged to become an AI-first professional, gaining hands-on exposure to intelligent workflows, copilots, and data-driven decision-making.

Within two months, our intern was able to train our client's employees on AI.

We believe AI is the catalyst for growth and innovation. We are looking for someone who:

Has a solid understanding of AI or is eager to learn and grow in this domain. Wants to be part of a team that leverages AI to redefine industries and create next-gen solutions.

Role Overview

We are seeking an experienced, hands-on CRM Program Manager to lead a critical CRM implementation and optimization project at a client manufacturing facility in Chennai. This is a high-visibility, full-time role suited for a professional who can combine structured program management with practical execution. The role requires strong ownership, stakeholder alignment, and the ability to translate business needs into efficient CRM-led workflows. The candidate will act as the primary on-site point of contact, ensuring timelines, governance, adoption, and execution remain on track throughout the project.

Key Responsibilities

Program Leadership: Manage the end-to-end CRM implementation lifecycle, ensuring milestones are delivered on time and within scope. Stakeholder Management: Serve as the on-site liaison between client plant leadership, IT leadership, the CIO's office, and Kambaa's internal team. Operational Optimization: Map, refine, and optimize business processes so the CRM solution aligns with manufacturing workflows and improves efficiency. Reporting & Governance: Prepare and present project status updates, governance reports, and executive presentations for senior stakeholders. On-Site Coordination: Maintain daily presence at the manufacturing facility to resolve issues, facilitate meetings, and ensure smooth execution.

Required Qualifications

Experience: Minimum 8 years of professional experience in CRM implementation, program management, and stakeholder coordination. CRM Expertise: Strong hands-on experience with Zoho CRM is required. Exposure to Freshsales, Lead Squared, Salesforce, or similar CRM platforms is an added advantage. Project Management: Proven ability to manage large-scale implementation programs, including process mapping, timelines, risk tracking, and performance reporting. Manufacturing Context: Ability to work closely with plant teams and understand operational workflows in a high-pressure manufacturing environment. Communication: Excellent communication, documentation, and presentation skills, with the ability to influence senior stakeholders. Reporting Structure: Comfortable reporting to the client's IT leadership, ultimately the CIO, as well as Kambaa's management team.

What We're Looking For

A structured program manager who can balance execution discipline with hands-on problem solving. A CRM professional who understands implementation realities, user adoption, and process change management. Someone who is comfortable working full-time from the client's manufacturing facility for the entire project duration. A confident communicator who can build trust with senior stakeholders and plant teams. A proactive professional who wants to grow with a consulting organization that values ownership, initiative, and impact.