Sage Intacct Application Support Consultant

JMD Technologies Inc. · India

Finance Application Support Consultant with strong Sage Intacct

Location: Hitech City, Hyderabad

Experience: 10+ Years

Work Mode: Hybrid – 3 Days Onsite / 2 Days WFH

Shift: UK Hours – 1 PM to 10 PM

Key Responsibilities

• Provide L1/L2 application support and troubleshoot finance application issues.
• Perform incident triage, root-cause analysis, and escalation management.
• Administer and support Sage Intacct , including GL, AP/AR, reporting, users, and integrations.
• Support applications such as Coupa, SAP Concur, and Yooz .
• Analyze system logs, API errors, integrations, and data issues.
• Manage vendor support cases and coordinate troubleshooting activities.
• Handle user access, provisioning, deprovisioning, and audit requirements.
• Support UAT, regression testing, releases, and post-production validation.
• Prepare technical documentation, user guides, and knowledge-base articles.
• Identify recurring issues and recommend permanent solutions.

Required Skills

• 10+ years of experience in Finance/ERP Application Support.
• Strong hands-on Sage Intacct Administration experience.
• Proven troubleshooting and escalation handling experience.
• Experience with finance applications such as Coupa, SAP Concur, or Yooz .
• Understanding of APIs, integrations, logs, and error analysis .
• Experience with ServiceNow, Jira Service Management, or similar ITSM tools .
• Knowledge of SSO, MFA, and access management .
• Strong communication and stakeholder-management skills.