Senior Drone Technician/Customer Success Manager

LED FastStart · United States

Senior Drone Technician / Customer Success ManagerDMR Technologies designs, manufactures, and supports American-built drones for agriculture, public safety, infrastructure, and commercial applications. We're building the future of drone technology from Lafayette, Louisiana.DMR is seeking a Senior Drone Technician / Customer Success Manager to lead flight testing, customer support, product validation, and technical training for our commercial drone platforms. This role is ideal for someone with experience flying agriculture, mapping, thermal, or inspection drones who enjoys solving technical problems and working directly with customers.Responsibilities:Flight test drones to ensure quality and reliability.Troubleshoot hardware, software, and firmware issues.Provide technical support via phone, email, and video.Train customers and internal employees.Develop troubleshooting guides, SOPs, and customer support workflows.Support product demonstrations and field testing.Collaborate with Engineering and Operations to improve products and customer experience.Qualifications:FAA Part 107 Remote Pilot Certificate (Required)3+ years of commercial drone experience preferredExperience operating agriculture, mapping, thermal, or inspection dronesStrong mechanical and technical troubleshooting skillsExcellent communication and customer service skillsComfortable working independently in a fast-paced environmentPreferred Experience:DroneDeploy, Pix4D, DJI Terra, or similar softwareElectronics repair or assemblyAgriculture, surveying, utilities, or public safety drone operationsWhy DMR?Work on American-built drone technology.Small, fast-growing team with significant advancement opportunities.Diverse role combining flight operations, technical support, and product development.Compensation: $32,000.00 - $48,000.00 per yearBenefits:401(k)Competitive salaryDental insuranceHealth insurancePaid time offVision insurance