Customer Service Representative- Auto Insurance
Velocitii · Florida, United States
FULL TIME
Job Description
Live in Arizona, Florida, or Texas? Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. View our website to learn more and apply today!
Starting pay is $ /hour with paid training
Earn an additional $1.00/hour for any weekend hours worked!
Pay increase after proven performance
Annual bonuses and merit raises available
Coverage includes you, your spouse or partner, and children ages 2-25. Just one more way Velocitii supports your well-being!
Healthcare, life insurance, and 401(k) kick in the first of the month after hire
After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
Company-Provided Equipment
We’ll set you up with everything you need to succeed—no equipment worries!
Remote Work
Work comfortably from home and skip the commute.
Enjoy access to training, coaching, and mentorship to grow your career.
Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.
Put customers first and take action to improve their experience
Follow on-call procedures and document every interaction
Move quickly through multiple systems, dual monitors, and virtual desktops
Meet program metrics and customer satisfaction targets
Work within a highly structured role with set start/ends times and scheduled breaks
Stay fully present and engaged throughout your shift
6+ months in a call-center experience
1+ year of customer service experience
Knowledge of cars and/or interest in learning about cars
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED
Participate in virtual interviews using a computer with a working camera
Starting pay is $ /hour with paid training
Earn an additional $1.00/hour for any weekend hours worked!
Pay increase after proven performance
Annual bonuses and merit raises available
Coverage includes you, your spouse or partner, and children ages 2-25. Just one more way Velocitii supports your well-being!
Healthcare, life insurance, and 401(k) kick in the first of the month after hire
After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
Company-Provided Equipment
We’ll set you up with everything you need to succeed—no equipment worries!
Remote Work
Work comfortably from home and skip the commute.
Enjoy access to training, coaching, and mentorship to grow your career.
Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.
Put customers first and take action to improve their experience
Follow on-call procedures and document every interaction
Move quickly through multiple systems, dual monitors, and virtual desktops
Meet program metrics and customer satisfaction targets
Work within a highly structured role with set start/ends times and scheduled breaks
Stay fully present and engaged throughout your shift
6+ months in a call-center experience
1+ year of customer service experience
Knowledge of cars and/or interest in learning about cars
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED
Participate in virtual interviews using a computer with a working camera
Details
| Company | Velocitii |
| Location | Florida, United States |
| Type | FULL TIME |
| Niche | general |