IT Training Manager – Epic & Clinical Systems

Dell Medical School · Austin, United States

General Notes

Dell Medical School at The University of Texas at Austin is seeking an experienced IT Training Manager to lead and support Epic and clinical technology training operations.

We are looking for a hands-on people leader with demonstrated experience supervising employees, developing training programs, and supporting clinical technology adoption. The ideal candidate combines direct team-management experience with Epic/EHR training expertise, knowledge of healthcare workflows, and the ability to develop and sustain effective training programs.

This position is well suited for an experienced training manager who enjoys coaching and developing employees, improving training operations, collaborating with clinical and technical teams, and remaining actively involved in healthcare technology education.

Work Arrangement: This is an Austin-based hybrid position requiring four days onsite per week, with one flex day. Candidates residing in Austin or surrounding communities are preferred. Candidates outside the area must be willing and able to meet the ongoing onsite requirement.

Purpose

The IT Training Manager provides leadership and oversight for the development, delivery, and continuous improvement of Epic and healthcare technology training programs supporting clinical and non-clinical end users. Reporting to the Chief Medical Informatics Officer, this hands-on management position combines direct employee supervision, staff development, clinical technology expertise, and ongoing training operations to support effective system adoption, workflow optimization, and organizational readiness.

Responsibilities

Develops and Maintains Training Programs

• Designs education programs tailored to non-clinical audiences.
• Creates training materials, including manuals, e-learning modules, and quick reference guides.
• Aligns content with clinical workflows and application functionality.
• Updates materials based on system changes and user feedback.
• Ensures training supports standardization and optimization goals.
• Manages project training requirements and scheduling of training resources.
• Verifies project training tasks are completed within established project timelines.

Delivers Training and Onboarding

• Facilitates classroom, virtual, and in-practice training sessions.
• Provides onboarding training for new hires across departments and roles.
• Offers individual and group training upon request and during onboarding of new clinics or departments.
• Delivers training for software updates and new application features.
• Provides elbow-to-elbow support for clinical staff, non-clinical staff, and providers.
• Provides leadership in resolving specific training issues and challenges.

Assigns Applications and Supports User Proficiency

• Determines appropriate applications for each user based on role and workflow.
• Develops and maintains an in-depth understanding of each supported application.
• Guides users through role-specific workflows and procedures.
• Monitors user progress and proficiency.
• Manages training requests, access issues, and user questions.
• Works closely with department managers to understand and document training requirements.

Coordinates Training Logistics

• Schedules training sessions and manages training environments.
• Coordinates logistics for education events across multiple locations.
• Tracks attendance and completion records.
• Ensures availability of required equipment, systems, and training resources.
• Maintains training documentation and supports related administrative functions.

Analyzes Training and Workflow Effectiveness

• Reviews organizational activities and data to support planning and process improvement.
• Assesses curriculum effectiveness and recommends quality improvements.
• Provides feedback to supervisors and stakeholders to support the build and maintenance of training environments.
• Maintains an understanding of organizational policies, workflows, and business operations for ambulatory practices.
• Aligns training with application functionality and organizational workflows.

Consults and Collaborates with Stakeholders

• Collaborates with the Applications & Informatics team, project managers, department leaders, and super users.
• Ensures training content is standardized and aligned with organizational initiatives.
• Leads optimization of operational workflows through onsite review and in-department support.
• Promotes efficient workflows to improve operational effectiveness, customer satisfaction, and quality outcomes.
• Supports strategic goals through targeted training and workflow enhancements.

Manages Direct Report

• Provides full-cycle supervision for one direct-report employee.
• Conducts recruitment, onboarding, orientation, performance management, coaching, and employee development activities.
• Establishes performance expectations, monitors progress, and provides ongoing feedback and mentoring.
• Completes performance evaluations and development plans in accordance with organizational policies.
• Approves timecards, schedules, paid time off, and other routine personnel actions.
• Addresses employee relations concerns and performance issues in collaboration with Human Resources, as appropriate.
• Promotes employee engagement, accountability, and professional growth while ensuring alignment with departmental and organizational goals.

Required Qualifications

• Bachelor's degree in Business, Education, or a related field.
• Experience in training, scheduling/revenue cycle, or healthcare IT.
• At least one year of experience managing a team.
• Knowledge of workflows and information system applications in a practicing healthcare environment, including multispecialty clinic operations, ambulatory surgery centers, research, and higher education.
• Prior experience in patient registration, revenue cycle, and/or medical billing.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master's degree in Health Informatics, Instructional Design, Finance, or a related field.
• Experience in revenue cycle or Cadence application training.
• Experience with Epic applications.
• Prior experience in patient registration, revenue cycle, and/or medical billing.
• Cross-credentialing in multiple Epic modules.

Licenses, Registrations or Certifications

Required

• Epic certification in at least one module, such as Professional Billing, Cadence, or Prelude, with willingness to obtain additional certifications.

Preferred

• Instructional Design or Adult Learning certification.

Salary Range

$104,695+ depending on qualifications

Working Conditions

• Standard office environment and equipment.
• Repetitive use of a keyboard.
• Work in clinical and administrative environments supporting healthcare technology training.
• May be exposed to healthcare-related occupational hazards, including communicable diseases, bloodborne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients or others.

Required Materials

• Resume/CV
• Three work references with contact information; at least one reference should be from a supervisor.
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional required materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL required materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current university employee, log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional required materials (letter of interest, references, etc.) noted above.