Customer Success Executive

Health Tick · India

Why this role is perfect for you: This is not a typical BPO or scripted customer support role. At HealthTick, we focus on building genuine relationships with users and helping them stay consistent in their health journey. If you’re someone who enjoys talking to people, helping them solve problems, and wants to build a strong foundation in customer support, sales, and communication, this role is a great place to begin. You’ll work onsite with a supportive team while enjoying a flexible, trust-based work culture with no micromanagement, just ownership and learning.

Role: Customer Relations Executive

Location: NX One, Noida Extension (near Gaur City)

Working Days: 6 days a week

Joining: Immediate

About HealthTick:

At HealthTick , we’re redefining health and fitness. We believe staying healthy doesn’t require extreme diets or exhausting workouts. Using Behavioural Science, AI, and Human Coaching, we help people build sustainable healthy habits in just 10 minutes a day.

We’ve already helped thousands of users achieve their health goals—and now we’re growing fast.

About Role:

As a Customer Relations Executive, you’ll be the first point of contact for our users and play a key role in their journey with HealthTick.

You will:

• Respond to user queries via chat, calls, and email
• Help users understand our programs and convert enquiries into enrolments via chat
• Support existing (paid) users and ensure a smooth experience
• Proactively reach out to users for feedback and insights
• Resolve app issues, payment concerns, and plan-related questions
• Track and follow up on customer issues until resolution
• Work closely with internal teams to solve user problems faster
• Share ideas to improve customer experience and reduce repeated queries.

What we are looking for:

Freshers are welcome! This role is ideal for freshers or early-career professionals who want to learn and grow.

You’ll do well if you have:

• Good communication skills in English and Hindi
• Confidence to explain and convince users via chat
• A problem-solving mindset, not just answering questions
• Empathy, patience, and a people-first attitude
• Ability to manage multiple chats or calls
• Self-responsibility—we trust you to manage your work
• (Bonus) A background in health, fitness, or wellness

Salary offer:

20-25k