Client Services Manager - US Staffing

BCforward · India

Job Title: Client Services Manager

Location: Hyderabad (100% Onsite only)

Shift: US Shift

Role Overview

The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience .

The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities .

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for assigned client accounts
• Manage day-to-day client communication, requirements, and updates
• Ensure adherence to contractual SLAs and client processes
• Proactively manage escalations and issue resolution

Delivery & Operations Support

• Partner with Recruiting teams to support demand fulfilment
• Track open requirements, interviews, offers, and onboarding
• Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)
• Coordinate with Operations, onboarding, and workforce experience teams as needed

Reporting & Compliance

• Prepare and share regular client reports and dashboards
• Maintain data accuracy for MIS, scorecards, and audits
• Ensure compliance with internal policies and client guidelines

Collaboration & Continuous Improvement

• Work closely with cross-functional teams to improve service delivery
• Identify process gaps and suggest improvements
• Contribute to team initiatives, trainings, and knowledge sharing

Key Performance Indicators (KPIs)

• SLA adherence and delivery timelines
• Client satisfaction and feedback
• Data accuracy and compliance scores
• Fill ratio / delivery metrics (role/client-dependent)
• Escalation management effectiveness

Required Skills & Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years of experience in client services, staffing, or operations
• Strong communication skills (written and verbal)
• High attention to detail and ownership mindset
• Ability to work in a fast-paced, client-facing environment
• Experience with top staffing companies is a plus

Preferred Experience

• Staffing or MSP environment exposure
• Experience working with US or global clients
• Familiarity with compliance, onboarding, and reporting processes

Behavioural Competencies

• Client-first mindset
• Ownership and accountability
• Strong collaboration and stakeholder management
• Problem-solving orientation
• Professional presence and judgment

Why Join Us

• Opportunity to work with global clients
• Clear growth path within Client Services
• Exposure to cross-functional leadership
• Collaborative and performance-driven culture