IT Helpdesk & Systems Support Specialist- Healthcare

Infinintia · India

Location : Remote- India

Shift : US Eastern Time

Experience : 5+ years

Employment Type : Full-time

Role Overview

We are looking for an experienced IT Helpdesk & Systems Support Specialist to provide day-to-day IT support for four US healthcare entities under the same umbrella:

• Gastroenterology Practice
• Cardiology Practice
• Clinical Research Entity
• Ambulatory Surgery Center (ASC)

The candidate should be comfortable supporting users remotely, administering Microsoft 365 and Azure, troubleshooting computers and networks, managing user onboarding/offboarding, and coordinating with technology vendors.

Key Responsibilities

• Provide remote IT helpdesk support to physicians, clinical staff, front desk, billing, research, and administrative teams.
• Troubleshoot Windows desktops/laptops, software, browsers, printers, scanners, fax systems, and other peripherals.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office.
• Administer Microsoft 365 and Azure/Entra ID user accounts.
• Create accounts, email addresses, shared mailboxes, groups, and assign licenses.
• Manage new employee IT onboarding and configure computers, applications, email, and required access.
• Disable accounts and remove system access promptly when employees leave.
• Reset passwords and resolve account/login issues.
• Configure and support MFA and basic access controls.
• Provide remote troubleshooting using AnyDesk, TeamViewer, Quick Assist, or similar tools.
• Support EHR and healthcare applications from an IT perspective, including login, workstation, browser, printer, scanner, and connectivity issues.
• Experience supporting eClinicalWorks (eCW) is preferred.
• Troubleshoot internet, Wi-Fi, LAN, VPN, routers, switches, firewalls, DNS, DHCP, and network connectivity.
• Coordinate with ISPs, EHR vendors, Microsoft, telecom, fax, printer, and other technology vendors when required.
• Maintain inventory of computers, users, software, licenses, and IT equipment.
• Configure new computers and install required applications.
• Maintain Windows updates, antivirus, and basic system maintenance.
• Maintain IT documentation, vendor contacts, network information, and troubleshooting procedures.
• Assist management in maintaining basic IT and information-security policies appropriate for healthcare organizations and HIPAA environments.
• Provide on-call support for urgent issues such as internet outages, EHR access problems, workstation failures, Microsoft 365 problems, or network outages.

Required Qualifications

• Minimum 5 years of IT helpdesk / desktop / systems support experience.
• Strong Windows troubleshooting experience.
• Strong Microsoft 365 administration experience.
• Experience with Azure / Microsoft Entra ID.
• Experience with AnyDesk, TeamViewer, or similar remote-support tools.
• Good networking knowledge, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, routers, switches, and firewalls.
• Experience supporting printers, scanners, and other office equipment.
• Experience with user onboarding and offboarding.
• Strong troubleshooting and problem-solving skills.
• Good spoken and written English.
• Ability to work independently during US Eastern Time hours.
• Availability for on-call support.

Preferred

• Experience supporting US healthcare practices or ASCs.
• Familiarity with HIPAA environments.
• Experience supporting VoIP, electronic fax, and healthcare-office technology.
• Microsoft, CompTIA, CCNA, or similar certifications are a plus.

When Applying

Please include:

• Total years of IT experience
• Microsoft 365/Azure experience
• Networking experience
• Healthcare IT experience
• eClinicalWorks experience, if any
• Remote-support tools used
• Current location in India
• Availability for US EST shift
• Expected monthly compensation in INR
• Notice period