General manager- projects

General Manager – Project Manager (Mobile Diagnostics Operations)- IVD Client of TBHR Consultants

Location: Vizag (Factory-based)

Reporting Level: COO

Function: Project Management / Techno-Commercial Operations

About the Role

We are looking for a seasoned techno-commercial leader to head end-to-end project operations for our mobile/on-site diagnostics program run out of Vizag. This is a high-visibility GM role that sits at the intersection of service delivery, supply chain, and customer relationship management — ideal for a professional who has run field operations for diagnostic equipment, point-of-care testing programs or medical device fleets and is ready to own full P& L-adjacent accountability for a large-scale project.

If you've worked in the in-vitro diagnostics (IVD), pathology or medical device services ecosystem and understand the discipline required to keep reagents, spares and field engineers moving in sync — this role is built for you.

What You'll Own

Service Delivery & Fleet Operations

Monitor and ensure prompt daily service delivery across the project's ambulance fleet and all customer sites Act as the single point of accountability for uptime and turnaround on field service issues

Reagent & Supply Chain Management

Ensure timely ordering of reagents from Head Office to prevent stock-outs Guarantee timely, uninterrupted supply of reagents and spares to every site

Spares & Inventory Accountability

Take full ownership of spares inventory — tracking, reconciliation, and prompt return of defective parts to HO Manage local stocking of spares at Vizag, with dispatch to sites via local courier networks Oversee low-value spares stocked in mobile vans and at customer locations, secured under lock and key with field engineers

Customer & Breakdown Management

Coordinate closely with customer teams to ensure spares reach breakdown sites within a strict 4–12 hour window Serve as the senior escalation point commanding customer confidence and trust at the GM level

Commercial Ownership

Drive timely collection of payments from the customer, maintaining commercial discipline alongside operational delivery

What We're Looking For

Qualification: BE (any discipline) + MBA Experience: Senior techno-commercial professional with a strong background in field service, project operations, or supply chain — ideally within IVD, diagnostics, healthcare equipment or medical device services Age: 40s Presence: Strong executive presence with the gravitas to command respect from customers at the GM level Language: Working knowledge of Telugu (native fluency not required)

Why This Role

A rare GM-level mandate with true end-to-end ownership — service, supply chain, inventory and commercial collections all under one seat Direct customer-facing authority and decision-making power High-impact, mission-critical operation supporting a diagnostics program that directly affects patient care delivery