Senior Director - Contact Centre Operations
Selections HR Services Private Limited · Bengaluru, India
FULL TIME
Job Description
We're Hiring | Senior Director – Contact Centre Operations | Bangalore Are you a seasoned Contact Centre leader with a passion for operational excellence, transformation, and people leadership?
Location: Bangalore Shift: US Shift Work Model: 5 Days Work From Office Key Responsibilities: ✅ Lead large-scale blended contact center operations (Inbound, Outbound & Chat) ✅ Drive service delivery excellence, SLA governance, quality, CSAT & NPS performance ✅ Build and lead operational transformation initiatives including AI, Analytics, Automation and RPA-led improvements ✅ Manage client relationships, executive stakeholder communication, MBRs and QBRs ✅ Contribute to business growth through financial discipline, cost optimization and P&L ownership Preferred Background: ✔ 18–22+ years of overall experience with 10+ years in leadership roles ✔ Strong Contact Centre / BPO / GCC operations background ✔ Experience in US Healthcare Membership or Provider Contact Centre operations preferred ✔ Proven experience managing large-scale voice operations and delivery teams ✔ Exposure to AI-led transformation, automation, analytics and process improvement initiatives ✔ Strong client-facing and business governance experience
If you are interested or know someone who would be a great fit, please connect or share your profile. #Hiring #SeniorDirector #ContactCentreOperations #BPOLeadership #USHealthcare #OperationsLeadership #CustomerExperience #Transformation #AI #Automation #WorkforceManagement #BangaloreJobs #LeadershipHiring
Location: Bangalore Shift: US Shift Work Model: 5 Days Work From Office Key Responsibilities: ✅ Lead large-scale blended contact center operations (Inbound, Outbound & Chat) ✅ Drive service delivery excellence, SLA governance, quality, CSAT & NPS performance ✅ Build and lead operational transformation initiatives including AI, Analytics, Automation and RPA-led improvements ✅ Manage client relationships, executive stakeholder communication, MBRs and QBRs ✅ Contribute to business growth through financial discipline, cost optimization and P&L ownership Preferred Background: ✔ 18–22+ years of overall experience with 10+ years in leadership roles ✔ Strong Contact Centre / BPO / GCC operations background ✔ Experience in US Healthcare Membership or Provider Contact Centre operations preferred ✔ Proven experience managing large-scale voice operations and delivery teams ✔ Exposure to AI-led transformation, automation, analytics and process improvement initiatives ✔ Strong client-facing and business governance experience
If you are interested or know someone who would be a great fit, please connect or share your profile. #Hiring #SeniorDirector #ContactCentreOperations #BPOLeadership #USHealthcare #OperationsLeadership #CustomerExperience #Transformation #AI #Automation #WorkforceManagement #BangaloreJobs #LeadershipHiring
Details
| Company | Selections HR Services Private Limited |
| Location | Bengaluru, India |
| Type | FULL TIME |
| Niche | general |