Front Desk Agent

Hilton San Diego Gaslamp Quarter Front Desk AgentHilton San Diego Gaslamp Quarter is a prestigious hotel located in the heart of downtown San Diego, offering exciting job opportunities for hospitality professionals looking to be part of a dynamic team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and luxurious amenities. The hotel boasts a prime location in the vibrant Gaslamp Quarter, with easy access to popular attractions, restaurants, and nightlife, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a fast-paced and exciting environment, providing outstanding service to guests from all over the world. Hilton San Diego Gaslamp Quarter values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded.Job ResponsibilitiesProvide exceptional customer service, creating a positive first impression for guestsEfficiently handle guest check-ins and check-outs, ensuring accuracy and efficiencyRespond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathyAssist guests with recommendations and information about local attractions, dining options, and hotel amenitiesCollaborate with other departments to ensure seamless guest experiencesMaintain a clean and organized front desk areaHandle cash and credit card transactions accuratelyDemonstrate a strong attention to detail and a proactive approach to guest satisfactionQualificationsPrevious experience in a customer service role, preferably in a hotel or hospitality environmentExcellent communication and interpersonal skillsPrevious cash handling experience requiredStrong problem-solving abilities and the ability to remain calm under pressureProficiency in computer systems and knowledge of hotel property management softwareOutstanding organizational and multitasking skillsAvailability to work flexible schedules, including evenings, weekends, and holidaysHigh School diploma or equivalentBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays).401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.Salary RangeUSD $25.50 - USD $26.00 /Hr.