Customer service representative

Job Role: Associate/Senior Associate Customer Service
Location: Trivandrum
Experience: 0 – 5 Year
Designation: Associate Customer Service
About the Role
We are looking for a motivated and detail-oriented Associate Customer Service professional to join our team in Trivandrum. This is an excellent opportunity for freshers or early-career individuals who are eager to build a career in customer service within a dynamic and supportive environment.
Key Responsibilities
- Handle and process a high volume of customer service tasks efficiently while meeting daily targets
- Communicate effectively with internal and external stakeholders via written and verbal channels
- Maintain accuracy and attention to detail across all assigned tasks
- Adhere to defined timescales and service level agreements (SLAs)
- Collaborate with team members to ensure seamless service delivery
Required Skills & Qualifications
- Education: Graduation required
- Communication: Excellent verbal and written communication skills in English, with the ability to adapt style to suit different business audiences
- Teamwork: Strong team player with a collaborative mindset
- Attention to Detail: Ability to work with precision under tight deadlines
- Efficiency: Proven ability (or aptitude) to process high volumes of tasks while maintaining quality and achieving set targets
*Allianz is an equal opportunity employer. We welcome applications from all qualified candidates.*