Lead.Net L3 Production Support (US Healthcare + Automation)

Ascendion · Bengaluru, India

We are looking for a Lead .Net L3 Production Support (US Healthcare + Automation) with strong technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.

Key Responsibilities

• Lead L3 production support for Facets / Guiding Care integrations and related healthcare applications.
• Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases.
• Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET .
• Develop Python-based or any kind of automation (RPA) for monitoring, configuration validation, and regression testing.
• Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases.
• Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability.
• Maintain knowledge base articles, troubleshooting guides, and support documentation.
• Participate in a 24x7 on-call support model and drive major incident management activities.
• Mentor team members and provide technical leadership for production support initiatives.

Required Skills

• 9+ years of experience in Application/Production Support.
• Strong hands-on experience with C#/.NET, Python (added advantage), and SQL Server .
• Expertise in troubleshooting REST APIs, integrations, middleware, and database issues .
• Experience with healthcare applications and integration workflows (Guiding Care preferred).
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams.

Preferred

• Healthcare/Payer domain experience.
• Exposure to Azure/AWS, CI/CD, and DevOps practices.

Locations: Chennai / Pune / Bangalore / Hyderabad / Vadodara

Shift: 2 PM to 11 PM IST

Work Mode: Hybrid

Preferred: Immediate Joiners (or) Less than 30 Days' Notice Period