Oracle ebs scm om and manufacturing

Job Description

Key Responsibilities

(Supply Chain Management)

Provide L2/L3 support for incidents and service requests related to: Supply Chain Management – backlog reports, demand data issues. Shipping & Procurement – stuck PO/PR approvals, 3 PL receipts, picklist failures, OSP transactions Item Master – item attribute updates, Oracle PLM sync, technology group lookups OSFM – lot translations, WIP flow, ASEK job receipts Perform root cause analysis and coordinate with BSA and business teams for resolution Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM track

Order to Invoice

Support Oracle Order Management, Receivables, and Model N (Revenue Management): Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptions Invoice email failures, MPL Customer Invoice Email Process issues Model N quote creation errors, WT import failures, price configuration issues GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing) B2 B order automation failures and order management data fixes

GTM (Oracle Global Trade Management) – Learning Track

Willingness to learn and support Oracle GTM functional areas: Restricted Party Screening (RPLS) and Party Workbench Product Classification (HTS/ECCN) and Item Workbench Trade Transactions and Transaction Workbench GTM hold release and Oracle EBS–GTM sync issues AES Filing, Declarations, and Transmission Manager (advanced) Participate in structured GTM training using available training materials and DEV/TEST environment walkthroughs Gradually take ownership of Tier-1 GTM queries and hold release tickets

General Responsibilities

Manage and resolve Service Now incidents and service requests within defined SLA Perform thorough root cause analysis and document resolution notes clearly Collaborate with BSA, DBA, and cross-functional teams (B2 B, Finance, Logistics) for complex issues Contribute to proactive problem management and recurring issue identification Support minor enhancements, data fixes, and non-prod deployments Participate in knowledge transfer sessions and maintain KT documentation

Required Skills & Qualifications

8 - 10 years of experience in Oracle EBS functional support (Supply Chain, Order Management, or Receivables modules) Hands-on experience with one or more of the following: Oracle EBS Supply chain, OSFM Oracle Order Management / Receivables Model N Revenue Management (Preferred) Familiarity with Service Now for incident and request management Strong analytical and troubleshooting skills with ability to perform root cause analysis Good communication skills – ability to interact with business users, BSAs, and technical teams Willingness to work in APAC/India time zone with occasional overlap with US hours

Preferred Skills

Exposure to Oracle Global Trade Management (GTM) or trade compliance concepts (RPLS, ECCN, HTS) Experience with RMA processes or Oracle Service modules Knowledge of Boomi integration or B2 B transaction processing Familiarity with Kinaxis or supply chain planning tools Experience working in an ODC (Offshore Delivery Center) model