Local IT Support Specialist - UK & Ireland

b Overview /b p In this role you will deliver frontline IT support to UK Ireland employees, ensuring timely resolution of incidents and service requests. You will act as the local IT contact, collaborating with regional and Global IT teams to maintain reliable end-user technology and positive employee experiences. You will support devices, collaboration tools, and business applications while adhering to global IT standards and security requirements. This position offers a hands-on, customer-focused environment with impact on onboarding, asset management, and IT service quality. You will help shape a responsive, professional IT partner for the business. /p b Responsibilities /b ul li Provide first- and second-line IT support for onsite and remote UK I employees within agreed SLAs. /li li Own technical issues from incident to resolution and escalate when needed to regional/global teams. /li li Support end-user devices and core applications (Windows 11, Microsoft 365, Microsoft Authenticator). /li li Record and manage incidents and service requests in ServiceNow. /li li Assist with onboarding/offboarding, device provisioning and guidance. /li li Maintain local IT services and infrastructure (meeting-room tech, printers, network). /li li Support collaboration and video-conferencing tools (Microsoft Teams, Zoom, Logitech room systems). /li li Manage IT asset lifecycle (hardware deployment, refresh, inventory, disposal). /li li Create and maintain technical documentation and knowledge base articles. /li li Collaborate on technology projects, upgrades, deployments, and IT initiatives with regional/global teams. /li li Follow IT policies, security standards, regulatory requirements and escalate security issues as needed. /li li Maintain strong employee experience through responsive, clear communication during support. /li /ul b Key requirements /b ul li A relevant IT qualification, professional certification, or equivalent practical experience. /li li At least two years in first- or second-line IT support in a corporate environment. /li li Experience supporting both onsite and remote users with a strong customer focus. /li li Hands-on experience with Windows 11, Microsoft 365 and common end-user technologies. /li li Experience with laptops, mobile devices, printers, and meeting-room equipment. /li li Experience using ServiceNow or similar ITSM platforms. /li li Strong troubleshooting and problem-solving skills. /li li Excellent written and verbal English communication skills. /li li Ability to prioritise requests, own issues, and meet SLAs. /li li Ability to work independently and collaborate with regional/global IT teams. /li li Strong organisational and time-management skills. /li li Good understanding of IT security principles and policy compliance. /li /ul ul li customer-service mindset /li li effective communication /li li problem-solving /li li Windows 11 /li li Microsoft 365 /li li ServiceNow /li /ul