Customer Support Executive

Policybazaar.com · Gurugram, India

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Profile - Customer Support Executive

Location- Gurgaon (onsite)

Experience: 0-5 years

Education: Graduation required

Role & responsibilities

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.

Required Skills:

• Excellent communication skills (verbal and written) in English
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experience both can apply.
• Minimum education: Graduate.
• Salary package 2.5 LPA to 4 LPA.

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